Read Extreme Government Makeover: Increasing Our Capacity to Do More Good by Ken Miller Online

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This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mThis book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.What you’ll learn in Extreme Government Makeover• The one and only thing government needs to focus on to get out of this crisis• How government can perform its vital functions 80 percent faster, at less cost and with better quality• The DNA of government complexity and how we can genetically modify it • How to spot the “moldy” thinking that is making us all sick• How to get rid of 40 percent of your agency’s workload• How to find the hidden costs of government• What the next generation of customers and employees are going to do to your operations• Why technology isn’t the answer• Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great....

Title : Extreme Government Makeover: Increasing Our Capacity to Do More Good
Author :
Rating :
ISBN : 19519292
Format Type : Kindle Edition
Number of Pages : 210 Pages
Status : Available For Download
Last checked : 21 Minutes ago!

Extreme Government Makeover: Increasing Our Capacity to Do More Good Reviews

  • Elizabeth
    2019-03-08 19:22

    A must readAn absolute must read for anyone who works in government or a non-profit organization. Great practical tips and good advice on changing stagnant thinking.

  • Kristin
    2019-03-12 19:35

    As an auditor, I make recommendations to improve government, so this is my job. What I liked about the book was the heart and soul, and accessible examples it brought to the topic. There is nothing groundbreaking in this book, which mostly relies on process mapping and redesign as a tool for improving government. To remember some key messages, I am writing down his bulleted list for fixing processes:• Expose the pipe• Analyze the pipe’s performance• Poka yoke (idiot-proof) the entry into the pipe• Triage the flow• Process simultaneously when possible• Eliminate CYA by reducing handoffs• Cut batches (ie wait until there are 50 rather than 100 before processing)• Break bottlenecks• Eliminate backlog• Get off the crazy cycle• Eliminate phone calls (by finding out why people are calling and fixing the problems)Some other takeaways are finding the right balance between task and process complexity. When task complexity is simple, process is likely complex. When task is complex, the reverse can be true. Don’t have a process designed for an idiot if you have skilled workers (eliminate handoffs). Getting employees to do more through extrinsic motivation (pay, punishments) will only move them to the extent you put energy into the system. You push, they move. This requires too much pushing. Intrinsic motivation is where you should aim, where you tap into employees’ drive. Holding people accountable leads to avoidance behaviors and CYA. Strategic plans should be just that “strategic”, not a laundry list of everything your agency does.

  • Kristin Lieber
    2019-03-02 18:32

    As an auditor, I make recommendations to improve government, so this is my job. What I liked about the book was the heart and soul, and accessible examples it brought to the topic. There is nothing groundbreaking in this book, which mostly relies on process mapping and redesign as a tool for improving government. To remember some key messages, I am writing down his bulleted list for fixing processes:��� Expose the pipe��� Analyze the pipe���s performance��� Poka yoke (idiot-proof) the entry into the pipe��� Triage the flow��� Process simultaneously when possible��� Eliminate CYA by reducing handoffs��� Cut batches (ie wait until there are 50 rather than 100 before processing)��� Break bottlenecks��� Eliminate backlog��� Get off the crazy cycle��� Eliminate phone calls (by finding out why people are calling and fixing the problems)Some other takeaways are finding the right balance between task and process complexity. When task complexity is simple, process is likely complex. When task is complex, the reverse can be true. Don���t have a process designed for an idiot if you have skilled workers (eliminate handoffs). Getting employees to do more through extrinsic motivation (pay, punishments) will only move them to the extent you put energy into the system. You push, they move. This requires too much pushing. Intrinsic motivation is where you should aim, where you tap into employees��� drive. Holding people accountable leads to avoidance behaviors and CYA. Strategic plans should be just that ���strategic���, not a laundry list of everything your agency does.

  • David Walsh
    2019-03-19 00:33

    He spoke at a CIO Conference in NYState recently, and based upon his presentation, I downloaded the book. A quick read, and his arguments for efficient delivery based upon customer needs are certainly not new. However, he does draw a bead on common mistakes and misguided theories about government workers. CYA is a disease that infects the workspace and hinders efficient process. Our customers suffer.

  • Anna
    2019-03-08 23:33

    Commonsense approaches to government bloat. A must read for improvement minded public sector professionals. Only criticism is that it could have been improved by a strong edit to reduce duplication, but that repetitive style is quite common for business books.

  • Du
    2019-03-07 21:18

    Pretty good book with a nice overview of ways to reform government. Best thing is that there is a strong stress that cuts aren't the best way, we need to look at systems and outcomes as ways to reform government.

  • Diann L
    2019-02-19 19:25

    Very good short book. Easy read. The example of how gov't gets too complicated is spot on.

  • Richard
    2019-03-12 17:14

    •"Adjunctive" reading…•

  • Jacquelyn Fusco
    2019-03-17 19:23

    Very practical. Makes sense. I like it.

  • Eric Massey
    2019-03-12 17:32

    Page 0/210

  • Gregory Williams
    2019-03-07 01:40

    Great, usable, practical advice and strategies for the government leader pursuing transformative change.

  • John
    2019-03-13 00:19

    Thought provoking. Great points and ideas.