Read Managing Knock Your Socks Off Service by Chip R. Bell Ron Zemke Online

managing-knock-your-socks-off-service

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on thToday's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:* find and retain service-oriented people* get to know customers intimately* build a service vision* train and coach* create and maintain a service management process that aligns people, systems, and customers* involve and empower employees* recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis....

Title : Managing Knock Your Socks Off Service
Author :
Rating :
ISBN : 9780814473689
Format Type : Paperback
Number of Pages : 232 Pages
Status : Available For Download
Last checked : 21 Minutes ago!

Managing Knock Your Socks Off Service Reviews

  • Christine
    2019-04-17 09:54

    A lot of this is centered on (understandably) generating repeat business. I work in a College, so most of that doesn't really apply to me, because we're not actually selling anything to people. But it does help with creative problem solving for training employees, and ideas for rewards/recognition programs. Useful as a jumping-off point for updating your practices as a company.